Shipping Policy

Processing Time
Orders are made and shipped within 3–5 business days (excluding weekends and holidays) after payment is received.

Shipping Methods & Rates
We ship with Canada Post or UPS. Rates are calculated at checkout based on weight and destination. Expedited shipping may be available upon request.

Estimated Delivery

  • Canada: 4–10 business days
  • International: Varies by location and customs processing

Tracking
Once shipped, you’ll receive a confirmation email with tracking info.

Lost or Damaged Packages
K9 Odyssey is not responsible for delays, damage, or loss caused by carriers, but we’ll do our best to help resolve issues and file claims if needed.

Customs & Duties
International customers are responsible for any customs fees, taxes, or import duties.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrect or incomplete addresses.

Inquire Now