Our Shipping Policy

Processing Time

• All orders are processed and shipped within 3-5 business days (excluding weekends and holidays) after payment is received.

Shipping Methods

• We offer standard shipping via Canada Post or UPS for domestic and international orders.
• Expedited shipping options may be available at an additional cost. Please contact us for more information.

Shipping Rates

• Shipping rates are calculated based on the weight of the package and the destination.
• Free shipping may be available for orders over a certain amount. Check our website for current promotions and offers.

Shipping Times

• Domestic orders typically arrive within 4-10 business days after shipment.
• International orders may take longer to arrive depending on customs clearance and local postal services. Delivery times vary by destination.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your package using the provided tracking information.

Lost or Damaged Shipments

• We are not responsible for lost or damaged shipments caused by the shipping carrier. However, we will work with you to resolve any issues and file a claim with the carrier if necessary.

Customs and Duties

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. These charges are not included in the shipping cost and are the buyer's responsibility.

Address Accuracy

• Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at info@k9odyssey.ca.

Thank you for choosing K9 Odyssey! We appreciate your support and trust in our products.