Our Terms of Service

Welcome to K9 Odyssey! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

General

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Products

All products available for purchase on our website are handmade and made-to-order. We strive to provide accurate descriptions and images of our products. However, due to the handmade nature, slight variations may occur. We reserve the right to modify or discontinue products without notice.

Orders

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we will notify you via email or phone.

Payment

All payments are processed securely through our third-party payment processors. We accept various forms of payment as indicated on our website. Prices for our products are subject to change without notice.

Shipping

We strive to ship orders as quickly as possible. Shipping times may vary depending on your location and the current demand for our products. Any estimated shipping times provided are approximate and not guaranteed.

Returns and Replacements

As outlined in Our Quality Promise, we do not accept regular returns or exchanges. We will replace any damaged or defective items within reason. This policy does not cover regular wear and tear. For replacement requests, please contact us at info@k9odyssey.ca with a photo and description of the issue.

Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of K9 Odyssey and is protected by copyright laws. Unauthorized use of any content from our site is strictly prohibited.

Limitation of Liability

K9 Odyssey shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our products or website. This includes, but is not limited to, any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of our products or any content posted, transmitted, or otherwise made available via the website.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Canada. 

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at info@k9odyssey.ca.

Thank you for choosing K9 Odyssey. We appreciate your trust and support!