Our Quality Promise

At K9 Odyssey, we take immense pride in the quality and craftsmanship of our handmade, made-to-order Biothane gear. We are committed to ensuring that every product you receive meets our high standards of excellence and durability.

Long-term Replacement Policy

We stand by the longevity of our products and are confident they will withstand the adventures of your canine companion. If any product you purchase from us becomes damaged or defective at any point (excluding regular wear and tear), please reach out to us. We will happily replace the item within reason to ensure your satisfaction. To qualify for a replacement:

• Provide a clear photo of the damaged or defective item.
• Describe the issue in detail.

Please send your inquiry and photos to info@k9odyssey.ca. We strive to process replacement requests quickly and efficiently so you and your dog can continue to enjoy our products without interruption.

Why We Don't Accept Returns or Exchanges

Each K9 Odyssey product is handmade to order, allowing us to offer you unique and personalized gear tailored to your needs. As a small handmade business, this approach helps us maintain our commitment to quality and sustainability. Due to the custom nature of our products, we do not accept regular returns or exchanges.

Our Commitment to You

Your satisfaction is our top priority. Our Quality Promise is designed to provide you with confidence in our products and our commitment to exceptional customer service. We are dedicated to making sure you and your furry friend are happy with every purchase.

Thank you for supporting K9 Odyssey. Your trust in our small business means the world to us, and we look forward to being a part of your dog's adventures.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at info@k9odyssey.ca.