Returns & Replacements

At K9 Odyssey, we take immense pride in the quality and craftsmanship of our handmade, made-to-order Biothane gear. Each piece is built with care, precision, and durability to ensure it stands up to your dog’s adventures.

Long-Term Replacement Policy
We stand behind the longevity of our products and are confident they will perform for years to come.
If a product becomes damaged or defective at any point (excluding normal wear and tear), please reach out to us — we will gladly replace the item within reason to ensure your satisfaction.

To qualify for a replacement:

• Provide a clear photo of the damaged or defective item

• Include a brief description of the issue

Please email your inquiry and photos to info@k9odyssey.ca.
We strive to process replacement requests quickly so you and your dog can continue to enjoy your gear without interruption.

Why We Don’t Accept Returns or Exchanges
Each K9 Odyssey product is handmade to order. This allows us to offer unique, personalized gear while maintaining our commitment to quality and sustainability.
Because every item is crafted specifically for your order, we do not accept standard returns or exchanges.

Our Commitment to You
Your satisfaction is our top priority. Our Quality Promise exists to give you confidence in both our products and our service. We are dedicated to ensuring you and your dog are happy with every purchase.

Thank you for supporting K9 Odyssey. Your trust in our small business means the world to us, and we’re proud to be part of your dog’s journey.

If you have any questions or need further assistance, please contact us at info@k9odyssey.ca.